Call Center

ICC Call Centres: telephone marketing with added value

The ICC call centre is a service for clients that require a high level of customer service and added value. Telephone marketing, information services are some of the services offered by our call centres. It is aimed at the client who expecs a high level of personalised services or advice on complicated aspects of marketing or strategies.

The ICC call centre works with one of the most sophisticated technologies avilable (ACD, CCS). It has the ability to make and recieve 1,500 calls every day any time for 365 days a year.

The ICC call centre has been designed to give answers to problems being experienced by main Canarian institutions, especially those that:

• Wish to maintain a customer service line to the public, client and distributor. In a most continued and effective way as possible.
• Need to compliment or substitute existing equipment with new external equipment. ICC makes this possible thanks to the intelligent route lines of Telefonica (the serice lines 900,901,902).
• Wish an ample amounbt of automated statistical information, in real time, on the number of incoming or outgoing calls: number, type of calls, duration of calls, etc.

The services offered by the ICC Call Centres

• Statistic information offered in real time.
• Personalised telephone service 24 hours a day.
• Call centre offered all 365 days of the year.
• Customer service in English, German and Spanish.
• Public information service.
• External and various mixed services.
• Plannind and creation of internal customer lines.
• Lines 900,901,902.
• Recording of calls.
• Telephone sales.
• Telephone surveys.
• Advice and consultancy on telecommunications.
• ICC is a member in the Canary Islands of Halcor Telecom in Audiotex and automatic care (lines 906, 902).